Failing the test

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French. He told us the person at the counter was unable to provide services in French and did not try to find a French-speaking colleague to help. Our staff spoke with the centre, which committed that in future, it will ensure service in the absence of a bilingual customer service agent, either by seeking the assistance of a French-speaking driving instructor or through referral to another centre that can provide service by phone.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.