Ministry of Health and Long-Term Care
A single mother of six who was one month away from delivering her seventh child contacted the Ombudsman after her family’s Ontario Health Insurance Plan (OHIP) coverage was revoked because they had been out of the country for too long. The mother claimed that they had returned to Canada in August 2008. She had provided documents to Service Ontario showing she had been at the same Ontario address since January 2009 and that her children had attended school in Ontario for the 2008-2009 school year, but the agency said this was not sufficient. Ombudsman staff asked the Ministry of Health and Long-Term Care to consider an appeal of the woman’s request on an expedited basis. After reviewing the case, the Ministry agreed to immediately reinstate the children’s OHIP coverage and the mother’s coverage was reinstated a few days later – in time for the birth of baby No. 7.