Ombudsman in the News

 
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Ombudsman André Marin discussed expansion of his oversight role with Global TV's Focus Ontario.
03/16/2014
 
Municipal governments, universities, school boards and hospitals - the so-called public MUSH sector - all become fair game for Ontario's ombudsman after the province announced sweeping new powers Thursday for the provincial watchdog.
03/07/2014
 
Ontario's Ombudsman and children's advocate would each get new powers and a new patient ombudsman would be created for hospitals, Premier Kathleen Wynne said Thursday as she promised sweeping new accountability legislation.
03/06/2014
 
He's baaack. Sort of. “Packing my bags for Sudbury,” Ontario Ombudsman Andre Marin wrote on Twitter Thursday. One year ago Greater Sudbury city council elected to hire a private closed-meeting investigator instead of continuing with Marin. Premier Kathleen Wynne Thursday introduced legislation that could give the ombudsman's office full oversight over municipalities – and not just for closed meetings, either.
03/06/2014
 
Simone Laferriere couldn't believe her eyes when she opened her Hydro One bill for December. "Here's what you owe - $1,015.17," proclaimed the statement. Not just that, she had signed up for pre-authorized payment, so the giant utility automatically scooped the money right out of her bank account. She's part of a growing number of Hydro One customers who've had huge, random Hydro One bills.
03/05/2014
 
Ombudsman staff "all hands on deck" to keep pace with challenge.
02/27/2014
 
Hydro One is sending its 1.1 million customers a letter apologizing for sloppy billing and poor customer service.
02/26/2014
 
Two of Hydro One’s top customer service executives have parted ways with the utility in the wake of ombudsman André Marin’s probe of billing practices.
02/22/2014
 
Public concern over Hydro One's billing practices and customer service has generated almost 2,200 complaints to Ontario Ombudsman Andre Marin.
02/10/2014
 
Company didn't communicate well with customers or explain what they owed.
02/07/2014
 
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