Ombudsman in the News

 
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Hydro One’s messed-up billing practices have been under the microscope for 13 months. That’s how long Ontario’s feisty ombudsman, André Marin, has been formally investigating how the provincial agency has been bungling its relationship with its 1.3 million customers.
03/12/2015
 
Ombudsman André Marin has accused Hydro One of “extortion” for sending out letters this winter threatening to cut off electricity to customers in arrears — even though it’s against company policy.
03/11/2015
 
Hydro One must stop sending bullying, phony disconnection notices to its overdue customers when it knows it can’t cut off power in the cold winter months, Ontario ombudsman Andre Marin warns. ”Don’t worry, this is a bluff,” Marin told a terrified senior who sent in a 45-page complaint to his office after receiving a threatening notice.
03/11/2015
 
Hydro One threats to cut off the electricity of customers who are behind on payments, even during the winter months, are a "blatantly misleading tactic" to collect money, Ontario's ombudsman said Wednesday.
03/11/2015
 
Your municipal council members may be holding illegal closed session meetings and if you formally complain, the investigation that follows may not be accurate.
01/29/2015
 
Eleven of 49 municipal meetings investigated by Ontario ombudsman Andre Marin last year were found to have illegally excluded members of the public.
01/28/2015
 
Municipal councils in Ontario should face consequences when they ignore the law that requires most of their meetings be public, ombudsman Andre Marin said Tuesday as he accused some politicians of "twisting the rules."
01/28/2015
 
Ombudsman André Marin says the increase has been sparked by the bill giving the watchdog expanded oversight over municipalities, universities and school boards.
01/28/2015
 
Two years after the provincial ombudsman issued a call for action on operational stress injuries among police in Ontario, a Queen's University professor is helping conduct a comprehensive survey on the topic.
01/08/2015
 
The Toronto South Detention Centre’s health-care units remain unopened after almost a year of the jail’s operation, with sick inmates ending up in segregation.
12/23/2014
 
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