What kinds of issues can the Ombudsman help with?
The Ombudsman can review complaints about the administrative actions and decisions of municipalities. The Ombudsman is an office of last resort. This means that you should try to address your issue through any available complaint or appeal mechanisms before contacting our Office.
The Ombudsman may be able to help with issues such as concerns about municipal services (e.g., snow removal, parking, garbage collection); programs (e.g., recreation programs, housing, Ontario Works), administration of taxes, municipally-owned hydro utilities, conduct of council members, conflicts of interest, or the work of local accountability officers. If you're not sure whether or not an issue falls within our jurisdiction, contact us, and our team can refer you appropriately.