Cured by translation

We were contacted by a person who visited the Ontario Health Data Platform website to learn more about a Ministry of Health research project – only to discover the site was only available in English.

We raised the issue with the Ministry, which explained that the site and the platform were not for the general public and were run by a consortium that did not meet the definition of a government agency, and was not a third party of the Ministry of Health.

However, the Ministry has since translated the information deemed relevant to the public and now offers services in French to researchers regarding the application process for accessing the platform.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.