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Maplehurst Correctional Complex December 2023 incident

Media release, "Ombudsman to investigate Ontario’s response to incident at Maplehurst Correctional Complex" (June 9, 2025) Investigation into the Ministry of the Solicitor General’s response to a December 2023 incident at Maplehurst Correctional Complex. Announced June 9, 2025. Case update …
/en/our-work/investigations/ongoing-investigations/maplehurst-correctional-complex-december-2023-incident

Services in French at ServiceOntario locations

Media release, "French Language Services Commissioner to investigate in-person service delivery at ServiceOntario" (April 1, 2025) Investigation into services in French at ServiceOntario locations. Announced April 1, 2025. Case update (2024-2025 Annual Report) … Services in French at ServiceOntario …
/en/our-work/investigations/ongoing-investigations/services-french-serviceontario-locations

Child welfare agencies placing youth in hotels, motels, offices and trailers

Media release, "Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers" (September 5, 2024) Investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. Announced …
/en/our-work/investigations/ongoing-investigations/child-welfare-agencies-placing-youth-hotels-motels-offices-and-trailers

Direct education payment programs

Media release, "Ombudsman to investigate direct education payment programs" (December 11, 2023) Investigation into the Ministry of Education’s direct payment programs for parents and students. Announced December 11, 2023. Case update (2024-2025 Annual Report) Case update (2023-2024 Annual Report) … …
/en/our-work/investigations/ongoing-investigations/direct-education-payment-programs

Voting in French

At the end of the February 2025 provincial election, some Francophones contacted us to inform us about the lack of French language services in the voting process. Most of the cases were about a lack of in-person service in French at polling stations, due to a lack of French-speaking staff and a …
At the end of the February 2025 provincial election, some Francophones contacted us to inform us about the lack of French language services in the voting process.
/en/our-work/case-stories/voting-french

Designation of daycares

In February 2024, Le Petit Chaperon Rouge, a French-language daycare in Toronto, announced the closure of one of its centres. This facility is a designated government agency under the French Language Services Act (FLSA) . We quickly approached the organization and the government to obtain more …
In February 2024, Le Petit Chaperon Rouge, a French-language daycare in Toronto, announced the closure of one of its centres.
/en/our-work/case-stories/designation-daycares