ATTENTION: Our web forms for individual complaints and for mandatory reporting of child deaths and serious bodily harm (DSBH) will be down for service on Sunday, April 26 between 9 a.m. and 4 p.m. You can still file a complaint or a DSBH report by email at [email protected].
The Ombudsman and staff met with community members and leaders. During this visit, the Ombudsman was told there had been a delay in Hydro One installing the poles to bring electricity to these homes, and there appeared to be a communication breakdown between the community and Hydro One.
RESULT: The Ombudsman reached out to Hydro One’s Ombudsman, and by working together, they were able to communicate the urgency of the situation to the corporation. The hydro line was installed within the month.