A Francophone mother contacted us after she tried to add an acute accent (é) to her daughter’s name when renewing her health card online through the ServiceOntario website. She said the girl’s first card was issued without the accent, which she believed was due to an error in the forms that were filled out at the hospital when the child was born.
Result
We raised the case with officials at the Ministry of Public and Business Service Delivery and Procurement, who noticed that the child’s birth certificate contained the accent on the first name. They located the hospital form and confirmed that the accent was on the form – but had apparently been missed when the information was manually added into its database.
The health card was changed without the mother having to go to a ServiceOntario location. Staff were also reminded to pay particular attention to accents during data entry. After receiving her daughter’s new health card with the accent in her first name, the woman thanked us for our work.