Fire protection

ATTENTION – PHONE LINES CLOSED – TUESDAY, DECEMBER 9: Our 1-800-263-1830 (General Unit) phone line will be closed between 11:45 a.m. and 2:15 p.m. on Tuesday, December 9. Our 1-800-263-2841 (Children and Youth Unit) and 1-866-246-5262 (French Language Services Unit) lines will remain open. Complaints can still be filed using our online complaint form or via email.

File your complaint here

A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card. He had been given a temporary card, but it was due to expire soon, and he needed a quick resolution because he suffers from seizures and requires frequent medical attention. After our staff spoke with Ministry officials, they agreed to extend the man’s temporary health card for another year.

Help us improve our website. Was this page helpful?

Yes

Did you find what you needed?

The information was too hard to understand.

The information was wrong or out of date.

I didn’t find what I was looking for.

Other...

Please tell us why this information was not helpful

Note:

You will not receive a direct reply. Please do not include any personal information, such as your name, address, information about your complaint, or case number.
For general questions and complaints, please contact us here.