Month to month

A man sought our help with his local hydro company, which was sending him late notices and charging him interest on his quarterly water heater rental bill. He maintained he had been making monthly payments, but had been unable to resolve the matter through discussions with the company. Our staff spoke with a manager at the company, who said the company does not generally offer a monthly billing plan (as opposed to a quarterly one) to individuals with low water heater rental bills. But in light of the concerns we raised about the case, the company began doing so.