The long and short of it

A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S. She said miscommunication by ServiceOntario staff about how she should go about amending the boys’ long and short form birth certificate caused delays that put their trip at risk. When she asked the Office of the Registrar General to rush the documents, she was told the wait would be eight weeks. Our staff contacted these officials and provided proof of urgency – the family’s travel itinerary – and they were then able to expedite the birth certificates so the mother and children could go to Disneyland as planned.