It’s where you live

A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario. Over the course of a year, all of the documents she provided to ServiceOntario to show she lived in the province were rejected, including a letter from her employer. Meanwhile, she was accruing out-of-pocket medical expenses that she could not afford. We spoke with the manager at the local ServiceOntario office to clarify what documents the woman should provide – she undertook to get a letter from her employer, on company letterhead, specifying her address and length of time with the company.