Identity crisis

An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID. She explained that because she was born at home and her birth was never registered, she did not have a birth certificate; nor did she have any immunization records, as her parents did not vaccinate her as a child. Our staff facilitated the delivery to ServiceOntario of non-standard identification documents, including Old Age Security documents and census data. A review by OHIP’s Eligibility Review Committee deemed these acceptable proof to renew her health card.