Broken telephone

Our staff helped a woman who was having trouble reaching a manager at the Family Responsibility Office (FRO), due to recent changes to its phone system. We spoke with FRO officials and they committed to getting in touch with her, but there was a substantial delay before the woman was able to connect with them. Once she did, our staff followed up with her and she confirmed FRO officials were helping ensure she received the family support she was owed.