Sorry process

We have resolved several complaints over the past three years about the Ontario Immigrant Nominee Program (OINP), which nominates skilled immigrant workers for permanent residency. The Ministry took steps to address issues of poor customer service and delay in this program. It also worked with our staff to resolve a complaint by a couple from the Netherlands who waited more than 18 months for a decision from OINP, and paid more than $1,200 to take language tests twice as part of their application. Our inquiries revealed that an administrative error by OINP officials had contributed to the lengthy delay, and they apologized to the couple.