Uninterrupted visits

A 13-year-old in the care of a children’s aid society (CAS) contacted us when he didn’t hear back from his CAS about making arrangements to see his mother.

Issues: Children’s aid society; Rights (Good care)

A 13-year-old in the care of a children’s aid society (CAS) contacted us when he didn’t hear back from his CAS about making arrangements to see his mother. The youth had regular weekly visits scheduled with his mother at his grandmother’s house, but his grandmother was going away for three weeks, and he wanted to know how his visits would be scheduled.

Our staff reached a supervisor at the CAS, who confirmed they had made new plans for the youth to visit his mother. We remained involved until we received confirmation that the CAS had connected with the youth, who told us he was happy with the temporary arrangement.

Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.