ATTENTION – PHONE LINES CLOSED – WEDNESDAY, DECEMBER 17: Our phone lines will be closed between 11:45 a.m. and 2:15 p.m. on Wednesday, December 17. Complaints can still be filed using our online complaint form or via email at [email protected].
A cannabis purchaser received a delivery from the OCS that turned out to be an empty box.
A cannabis purchaser received a delivery from the OCS that turned out to be an empty box. OCS officials told him he could place a new order without charge, but he would first have to print out a return shipping label, attach it to the empty box, and send it back to them. Faced with the absurdity of having to return an empty box for a refund, he complained to our Office. After Ombudsman staff made inquiries, the OCS expedited his replacement order, without requiring him to return the original box.
