ATTENTION: Our phone lines will be closed between 9:45 a.m. and 11:15 a.m. on Tuesday, February 24 for staff training. Complaints can still be filed using our online complaint form or via email at [email protected].
A woman reached out to us because her family’s subsidized housing unit was uninhabitable after a fire.
A woman reached out to us because her family’s subsidized housing unit was uninhabitable after a fire. She told us that their tenant insurance was going to run out but the unit was not ready to be occupied. Since her tenant support agent could not give them a firm date when they could move back in, the family was facing homelessness. In response to this urgent situation, we quickly contacted the upper-tier municipality responsible for housing and had a manager reach out to the woman to provide immediate assistance. A few weeks later we heard back from her that they had picked up the keys to their repaired unit and could move back home.
