Identity issue

A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario. She had presented her expired Canadian passport as documentation to obtain the new card, but was told it wasn’t acceptable. We clarified with ServiceOntario and the Ministry of Transportation that the woman could still use her surrendered licence as photo identification.

Help us improve our website. Was this page helpful?

Yes

Did you find what you needed?

The information was too hard to understand.

The information was wrong or out of date.

I didn’t find what I was looking for.

Other...

Please tell us why this information was not helpful

Note:

You will not receive a direct reply. Please do not include any personal information, such as your name, address, information about your complaint, or case number.
For general questions and complaints, please contact us here.