Second chance

After receiving the first of two Small Business Support Grant payments, a business owner was told he was no longer eligible for the second. He sought our help after discovering that an error in his banking information had caused his bank to reject the second payment to his account. When he tried to correct the information, he was told he no longer qualified. Ombudsman staff intervened with program officials to request that they reconsider his application. Once they did, his second payment was authorized and he received a total of $31,494. He thanked our staff for working quickly to resolve the problem.