Triple trouble

A woman complained to us that she had no idea why her water bill had tripled in a few months with no change to her consumption, and the municipal billing department would not help.

A woman complained to us that she had no idea why her water bill had tripled in a few months with no change to her consumption, and the municipal billing department would not help. After we helped identify who she should speak with to escalate her concerns at the municipality, the woman told us that they had frozen her bills and that senior staff were looking into the consumption issue.