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We were contacted by a Francophone woman after she tried to call Metrolinx. Although she chose the French phone line, she said the agent who took the call could only speak English.

We were contacted by a person who watched the Trillium Awards ceremony on Facebook on June 17, 2020, which was held in English only.

In February 2021, the government launched an online consultation to get ideas and feedback on its plan to introduce a digital ID (digital identification).

Commissioner's Message - Taking Care of Ontario's Linguistic Health This is the second Annual Report of the French Language Services Commissioner presented by the Office of the Ombudsman of Ontario. As we look back on the past year, we are more motivated than ever by the opportunity we have, even amid the COVID-19 pandemic, to find effective solutions to the challenges we confront.

A woman told us that she wanted to get physiotherapy care for her father.

A Francophone woman complained to us that a dermatology clinic at an eastern Ontario hospital did not provide services in French when she booked her appointment on the phone, at reception or during the medical examination.

The French Language Services Unit has received several complaints about the Amber alert system.

A Francophone education professional complained to us about the inadequate quality of French on some of the forms for the Ontario Youth Apprenticeship Program (OYAP), a school-to-work transition program offered in high schools across the province.

A father whose child was born through a surrogate mother complained to us after the Registrar General asked him to resubmit the paperwork for registering the birth, and include an additional form swearing that his statements were true.

A man complained to us about long delays in getting ServiceOntario and the Registrar General to correct a name error on his mother’s death certificate.

A Francophone student seeking information about scholarships via the Ontario Student Assistance Program (OSAP) contacted us when he discovered there was no option to select services in French in the automated phone system of the OSAP department he called.

A woman returning from an overseas trip complained to us that she was not served in French during the COVID-19 test she was required to undergo at Toronto Pearson airport.

Our French Language Services Unit received many individual complaints from landlords and tenants who had difficulty receiving services in French from the Landlord and Tenant Board (LTB).

A French-speaking member of the board of directors of a small housing co-op in northern Ontario sought our help when he had trouble completing an annual form from the Condominium Authority of Ontario (CAO).

After requesting information from the Ministry of Health in French and receiving answers in English twice, a Francophone journalist complained to our Office.

Commissioner's Message - Two watchdogs, one access point On January 13, 2020, I officially took up my duties as French Language Services Commissioner, following a rigorous selection process conducted across the country by the Office of the Ombudsman of Ontario.

Our French Language Services Unit received two complaints from people who called the general DriveTest phone line to book driving tests and were obligated to listen to a 90-second message in English only.

A small business owner reached out to us after he was unable to update the information attached to his business licence through ServiceOntario, despite several attempts.

A woman in Thunder Bay decided to go to a local ServiceOntario to update her home address on her driver’s licence, after first checking the website to confirm the service location offered services in French.

When new signs were installed at the Ministry of Natural Resources and Forestry's Fish Culture Station in North Bay, some Francophone residents noticed something fishy - the signs were in English only.