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All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit. They then sent the man a letter in which they made findings about water …
After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.
/en/our-work/case-stories/all-wet

From Hope to Despair

From to Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. OMBUDSMAN REPORT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | AUGUST 2005 INVESTIGATIVE TEAM Gareth Jones DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM …
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
/en/our-work/investigations/hope-despair

The ABCs of Education and Training

“The ABCs of Education and Training” Investigation into City of Oshawa Development Services Committee Special Meeting of May 22, 2008 André Marin Ombudsman of Ontario March 23, 2009 Complaint 1 On June 11, 2008, we received a complaint alleging that the Development Services Committee of the City of …
Investigation into the City of Oshawa, Development Services Committee special meeting of May 22, 2008.
/en/our-work/investigations/abcs-education-and-training

Pirating Our Property

Ombudsman Report “Pirating Our Property” Investigation into the City of Oshawa’s Apparent Failure to Co-operate André Marin Ombudsman of Ontario April 2009 Table of Contents Overview …
Investigation into the City of Oshawa's apparent failure to co-operate.
/en/our-work/investigations/pirating-our-property

The LHIN Spin

The LHIN Spin Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 Find us on Facebook – facebook.com/OntarioOmbudsman Follow us on …
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
/en/our-work/investigations/lhin-spin

Limited funding of Herceptin

The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
Investigation into the province’s limited funding of Herceptin.
/en/our-work/investigations/limited-funding-herceptin

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
/en/our-work/investigations/non-emergency-medical-transportation-services

Procuring Progress

Ombudsman Report “Procuring Progress” Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements Paul Dubé Ombudsman of Ontario March 2017 Table of Contents Executive …
Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.
/en/our-work/investigations/procuring-progress

Counter Encounter

“Counter Encounter” Investigation into a complaint about the Township of Red Rock Paul Dubé Ombudsman of Ontario May 2017 Table of Contents Overview ............................................................................................................... 3 Complaint …
Investigation into a complaint about the Township of Red Rock.
/en/our-work/investigations/counter-encounter

Submission on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017

Submission to the Standing Committee on Social Policy on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017 Paul Dubé Ombudsman of Ontario April 2017 Table of Contents Background: Ombudsman’s …
On April 11, 2017, Ombudsman Paul Dubé made a presentation to the Standing Committee on Social Policy regarding Bill 68, Modernizing Ontario's Municipal Legislation Act, 2017.
/en/our-work/submissions-government/submission-bill-68-modernizing-ontarios-municipal-legislation-act-2017

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …
/en/news/speeches-and-articles/long-term-care-inspections-system-was-overwhelmed-first-wave-covid-19-ombudsman-finds-toronto-star

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023      At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …
/en/news/speeches-and-articles/living-conditions-hell-ontario-ombudsman-reports-pandemic-ltc-inspection-failures-trillium

Ontario ombudsman urges stronger enforcement of LTC rules (Global News)

Allison Jones The Canadian Press September 7, 2023 Ontario’s Ministry of Long-Term Care needs to ensure in-person inspections of nursing homes can take place in a future pandemic and that inspectors can immediately act when residents are at risk of ongoing serious harm, the province’s ombudsman …
/en/news/speeches-and-articles/ontario-ombudsman-urges-stronger-enforcement-ltc-rules-global-news

Ontario's LTC inspection system fell apart during 1st COVID-19 wave: report (CBC)

Adam Carter This link opens in a new tab CBC News September 7, 2023 Ontario's long-term care inspection system was totally overwhelmed during the first wave of the COVID-19 pandemic, and the ministry overseeing care homes was caught unprepared and unable to ensure the safety of residents and staff, …
/en/news/speeches-and-articles/ontarios-ltc-inspection-system-fell-apart-during-1st-covid-19-wave-report-cbc

Ontario government oversight of long-term care homes 'largely collapsed' during pandemic, ombudsman finds (CTV News)

Codi Wilson This link opens in a new tab CTV News September 7, 2023 The Ministry of Long-Term Care’s oversight mechanisms “largely collapsed” when the COVID-19 pandemic hit, with on-site inspections of long-term care homes grinding to a halt for nearly two months during the first wave of the …
/en/news/speeches-and-articles/ontario-government-oversight-long-term-care-homes-largely-collapsed-during-pandemic-ombudsman-finds

Long-term care inspection system collapsed during deadly first weeks of COVID-19 pandemic, Ontario Ombudsman finds

(TORONTO – September 7, 2023) Ombudsman Paul Dubé today called for an overhaul of Ontario’s long-term care inspection system, after his latest investigation found it was completely overwhelmed during the first wave of COVID-19. There were no inspections of long-term care homes for seven weeks in …
/en/news/media-releases/long-term-care-inspection-system-collapsed-during-deadly-first-weeks-covid-19-pandemic-ontario

Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals

(TORONTO – March 27, 2023) Ontario Ombudsman Paul Dubé today announced a new investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and services in the community. The Ombudsman informed the Ministry of Children, …
/en/news/media-releases/ombudsman-investigate-cases-people-developmental-disabilities-who-are-inappropriately-housed

Ombudsman to investigate province’s handling of ambulance service complaints

TORONTO (May 1, 2018) – Ontario Ombudsman Paul Dubé today announced an investigation into how the province oversees patient complaints and incident reports about ambulance services.   The Ministry of Health and Long-Term Care’s Emergency Health Regulatory and Accountability Branch, which oversees …
/en/news/media-releases/ombudsman-investigate-provinces-handling-ambulance-service-complaints

Province must act immediately to support people with developmental disabilities: Editorial (Toronto Star)

Toronto Star Aug. 24, 2016 Ontario doesn’t house people with developmental disabilities in dedicated institutions anymore — and in 2013 the province rightly apologized for doing so in the past. But as a disturbing new report from Ontario Ombudsman Paul Dubé points out , in some ways things haven't …
/en/news/speeches-and-articles/province-must-act-immediately-support-people-developmental-disabilities-editorial-toronto-star

Ontario ombudsman calls for systematic overhaul of care for adults with developmental disabilities (CBC News)

CBC News Aug 24, 2016 Chronic service gaps for adults with disabilities are leaving them abandoned, abused and often languishing in jails and hospitals without proper care, according to findings of an Ontario ombudsman's report released today. To address the problem, Ombudsman Paul Dubé is calling …
/en/news/speeches-and-articles/ontario-ombudsman-calls-systematic-overhaul-care-adults-developmental-disabilities-cbc-news