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November 2, 2017

2 November, 2017

Statement by Ontario Ombudsman Paul Dubé on announcement of new policing legislation

The new package of policing legislation tabled by the government today is a welcome response to numerous recommendations my office has made to improve the oversight and accountability of policing in Ontario.

August 10, 2017

10 August, 2017

Boards mishandled school bus driver shortage, Ombudsman finds; Recommendations accepted, improvements in place for new school year

(TORONTO – August 10, 2017) Toronto’s two largest school boards have taken steps to prevent another bus driver shortage this fall, after an investigation by Ontario Ombudsman Paul Dubé revealed their “actions and inactions” led to thousands of students being stranded as school began last September.

June 27, 2017

27 June, 2017

Ombudsman lauds new era of oversight - Annual Report 2016-2017

(June 27, 2017 – TORONTO) Greater oversight of public sector bodies will improve accountability and services to Ontarians, provided it is consistent and effective, Ontario Ombudsman Paul Dubé notes today in his latest Annual Report, marking the first full year of his term and his office’s expanded mandate.

June 2, 2017

2 June, 2017

Ombudsman nominated as one of Canada’s most influential lawyers

(TORONTO, June 2, 2017) – Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.

May 31, 2017

31 May, 2017

Ombudsman finds municipality’s trespass order against councillor unjust and excessive

(TORONTO – May 31, 2017) Barring a councillor from the local town hall for more than two years is “excessive and unjustly punitive,” Ontario Ombudsman Paul Dubé has found in his first investigation of a complaint about a municipality.

May 24, 2017

24 May, 2017

Ombudsman to investigate communication of driver’s licence suspensions and reinstatements

TORONTO (May 24, 2017) – Ontario Ombudsman Paul Dubé today announced an investigation into how the province communicates licence suspensions and reinstatements to drivers who were suspended for unpaid fines, in the wake of several complaints by drivers – some of whom had no idea their licences were invalid.

April 20, 2017

20 April, 2017

Ombudsman calls for clear new law, strong oversight of inmate segregation

(TORONTO – April 20, 2017) Ontario Ombudsman Paul Dubé today called on the province to reform its flawed system of placing and tracking inmates in solitary confinement, after his latest investigation revealed numerous issues putting vulnerable people at risk.

March 6, 2017

6 March, 2017

Ombudsman clears Brampton in procurement investigation, calls for improvements to optimize transparency and accountability

(TORONTO – March 6, 2017) Ontario Ombudsman Paul Dubé’s investigation into non-competitive procurements in the city of Brampton found no evidence of maladministration, but identified several ways the city could improve its practices.

December 30, 2016

30 December, 2016

Ombudsman’s top 10 stories of 2016

It’s been a year of historic change for our office, as the Ombudsman’s mandate doubled and we were able to help Ontarians with a whole new range of issues in the broader public sector. Here are 10 of the key developments of the past year.

December 29, 2016

29 December, 2016

Ontario Ombudsman marks one year of oversight of municipalities and universities

(TORONTO – December 29, 2016) As the new year approaches, the Office of the Ontario Ombudsman is set to mark one year of oversight of municipalities and universities. Since the historic new jurisdiction took effect Jan. 1, the office has received some 3,176 public complaints and inquiries about municipalities, and 232 about universities.

December 2, 2016

2 December, 2016

Ombudsman to investigate segregation process in Ontario jails

TORONTO (December 2, 2016) – Ontario Ombudsman Paul Dubé today announced an investigation into how the province tracks and reviews the placement of inmates in solitary confinement in its correctional facilities, in light of serious issues raised in an increasing number of complaints.

November 2, 2016

2 November, 2016

Ombudsman reports on first year of expanded mandate; pledges continued effectiveness as agent of positive change Annual Report 2015-2016

TORONTO (November 2, 2016) - Ontario Ombudsman Paul Dubé today released the first annual report of his office’s new, expanded mandate, which was doubled in the past year to include more than 1,000 public sector organizations – provincial government bodies, municipalities, universities and school boards.

October 27, 2016

27 October, 2016

Police oversight reform long overdue: Ombudsman

TORONTO (October 27, 2016) – Ontario Ombudsman Paul Dubé today released his submission to the province’s Independent Police Oversight Review, calling for new legislation to make police oversight bodies more effective, accountable and transparent.   

September 26, 2016

26 September, 2016

Ombudsman to investigate Toronto school busing issues

TORONTO (September 26, 2016) – Ombudsman Paul Dubé today announced his office will conduct a systemic investigation into recent school busing problems at the Toronto District School Board and Toronto Catholic District School Board.

September 9, 2016

9 September, 2016

Ombudsman to assess Toronto school busing issues

TORONTO (September 9, 2016) – After hearing about problems with busing of students in the Toronto District School Board and Toronto Catholic District School Board, Ontario Ombudsman Paul Dubé has directed staff to assess the issues to determine whether or not a systemic investigation is warranted.

September 6, 2016

6 September, 2016

Ontario Ombudsman marks one year of school board oversight

(TORONTO – September 6, 2016) As the new school year begins, the Office of the Ontario Ombudsman is marking one year of oversight of school boards, after receiving 701 complaints and inquiries in the first year of its new mandate.

August 24, 2016

24 August, 2016

Ombudsman calls for systemic overhaul to help adults with developmental disabilities in crisis

(TORONTO – August 24, 2016) Ontario’s systemic failure to help desperate families who are unable to care for loved ones with developmental disabilities has left vulnerable people in dire and often dangerous circumstances, Ombudsman Paul Dubé reveals in his office’s latest report, released today.

June 29, 2016

29 June, 2016

Ombudsman urges province to ensure police are trained in de-escalation

(TORONTO – June 29, 2016) Ontario Ombudsman Paul Dubé today called on the Ministry of Community Safety and Correctional Services to save lives by requiring police across the province to use de-escalation techniques in conflict situations before resorting to lethal force.

May 25, 2016

25 May, 2016

Ombudsman to investigate Brampton procurement practices

(TORONTO – May 25, 2016) Ontario Ombudsman Paul Dubé today announced an investigation into the city of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.

May 19, 2016

19 May, 2016

Reports on two Ombudsman investigations in final stages

(TORONTO – May 19, 2016) Ontario Ombudsman Paul Dubé confirmed today that he expects to release reports on two of his office’s in-depth systemic investigations in June and July, once required processes are complete.

May 10, 2016

10 May, 2016

Abolish indefinite segregation: Ombudsman

(TORONTO – May 10, 2016) Ontario Ombudsman Paul Dubé today urged the Ministry of Community Safety and Correctional Services to abolish the practice of placing inmates indefinitely in segregation and develop alternatives to protect the rights of the vulnerable.

April 1, 2016

1 April, 2016

New Ontario Ombudsman takes office

Aims to build on investigative legacy and relationships as mandate expands
(TORONTO – April 1, 2016) New Ontario Ombudsman Paul Dubé took his oath of office today, beginning a five-year term as the province’s independent, impartial watchdog. Mr. Dubé is the province’s seventh Ombudsman since the office was established in 1975.

February 17, 2016

17 February, 2016

New Ontario Ombudsman to start April 1: Mr. Paul Dubé

(TORONTO – February 17, 2016) Mr. J. Paul Dubé of Ottawa has been appointed as Ontario’s seventh Ombudsman for a five-year term, to begin April 1, 2016. His appointment by an all-party committee of the Legislative Assembly was announced yesterday and approved by unanimous vote in the Legislature.

December 31, 2015

31 December, 2015

Ombudsman begins taking complaints about Ontario municipalities and universities on New Year’s Day

Beginning tomorrow – January 1, 2016 – the Ontario Ombudsman is officially able to take complaints about the province’s 444 municipalities and 21 publicly funded universities. This historic expansion of the Ombudsman’s mandate is the result of the Public Sector and MPP Accountability and Transparency Act, 2014, which also extended the Ombudsman’s jurisdiction to school boards on September 1, 2015.

December 31, 2015

31 December, 2015

The Ontario Ombudsman’s Top 10 Things to Know for 2016

A year-end Top 10 list is an annual tradition here at the Office of the Ontario Ombudsman. As we wrap up our milestone 40th year and welcome an historic expansion of our mandate on January 1, Acting Ombudsman Barbara Finlay has designed this list to help Ontarians get to know us better. Without further ado, here are her Top 10 Things To Know for 2016.​

December 16, 2015

16 December, 2015

Ombudsman reports progress in municipal transparency, encourages local accountability officers

(TORONTO – December 16, 2015) A new era of local government accountability begins January 1 when the Office of the Ontario Ombudsman takes on full oversight of municipalities, Acting Ombudsman Barbara Finlay said today in releasing the Office’s latest report.

December 4, 2015

4 December, 2015

Ombudsman closes last Hydro One case – oversight ends today

(TORONTO – December 4, 2015) The Office of the Ontario Ombudsman has closed its last Hydro One case, as the utility no longer comes under the watchdog’s scrutiny, Acting Ombudsman Barbara Finlay announced today.

October 30, 2015

30 October, 2015

Ombudsman’s office marks 40 years of helping citizens, improving governance

Milestone coincides with historic expansion of mandate - The Office of the Ontario Ombudsman today celebrates 40 years of helping citizens resolve issues with the provincial government. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.

September 24, 2015

24 September, 2015

Ombudsman’s office releases submission on carding

The Office of the Ombudsman of Ontario today publicly released its submission to the government on the subject of police street checks. The submission was made in August as part of the Ministry of Community Safety and Correctional Services’ public consultation on the practice often known as “carding.”

September 16, 2015

16 September, 2015

Acting Ombudsman of Ontario named

(TORONTO, September 16, 2015) – Barbara Finlay has been named acting Ombudsman of Ontario, pending the Legislative Assembly’s selection process to fill the position permanently. Ms. Finlay has served with the Ontario Ombudsman’s office since 2005 as Deputy Ombudsman and Director of Operations. She has previously worked as Director General of Operations for the National Defence and Canadian Forces Ombudsman, and as an Assistant Crown Attorney and part-time law professor.

September 8, 2015

8 September, 2015

Ombudsman receives 50 complaints about school boards in first week of mandate; increase expected as classes begin

(TORONTO – September 8, 2015) One week after new legislation enabling the Ontario Ombudsman to take complaints about school boards took effect, 50 people have complained about a diverse range of issues – a number expected to grow as Ontario children return to school today.

August 31, 2015

31 August, 2015

Ombudsman begins taking complaints about school boards September 1

TORONTO (August 31, 2015) – Beginning tomorrow, September 1, the Ontario Ombudsman is officially able to take complaints about the province’s 82 school boards. The historic new expansion of the Ombudsman’s mandate was granted with the passage of Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014.

July 28, 2015

28 July, 2015

Ombudsman marks decade of progress in 2014-2015 Annual Report

TORONTO (July 28, 2015) – Ontario Ombudsman André Marin today released his tenth annual report, marking the end of an historic year – and decade – that saw the largest investigation in the history of the office, the enactment of legislation extending the Ombudsman’s mandate to municipalities, school boards and universities, and an 86% increase in complaints received since 2009-2010.

June 5, 2015

5 June, 2015

Information for new Hydro One complainants

As of June 4, 2015, the Ombudsman no longer has oversight of Hydro One. This oversight was removed in the passage of the Building Ontario Up Act (Budget Measures) 2015. If you have a new complaint about Hydro One, please refer to these options.

June 4, 2015

4 June, 2015

Ombudsman no longer able to take Hydro One complaints

(TORONTO – June 4, 2015) Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015.

May 25, 2015

25 May, 2015

Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One

(TORONTO – May 25, 2015) Ombudsman André Marin today called on Hydro One to overhaul its corporate culture to focus on customers and transparency, and urged the government to preserve independent oversight of the utility in the public interest.

May 21, 2015

21 May, 2015

Ombudsman oversight coming soon to municipalities, universities and school boards

(TORONTO – May 21, 2015) – The public will be able to complain to the Ontario Ombudsman about school boards as of September 1, 2015, and about municipalities and universities as of January 1, 2016, now that the dates have been proclaimed for the relevant sections of the Public Sector and MPP Accountability and Transparency Act to come into force.

May 14, 2015

14 May, 2015

Statement from Ontario's Independent Legislative Officers

(TORONTO — May 14, 2015) Ontario’s Independent Officers of the Legislative Assembly are calling on the provincial government to reverse plans in the Budget Bill that they believe will significantly reduce important oversight powers.

March 11, 2015

11 March, 2015

Ombudsman receives 10,000+ complaints about Hydro One, urges utility to stop “cruel, deceitful” threats to customers

(TORONTO – March 11, 2015) Just 13 months after launching an investigation into billing and customer service problems at Hydro One, Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.

January 27, 2015

27 January, 2015

Brighter days ahead for municipal accountability: Ombudsman

(TORONTO – January 27, 2015) After seven years of “patchwork” enforcement and widespread confusion about the rules requiring them to hold open meetings, there is good news for Ontario municipalities and the citizens seeking to hold them accountable, Ontario Ombudsman André Marin says today in his latest report.

October 22, 2014

22 October, 2014

Ontario Ombudsman finds children at risk in poorly monitored unlicensed daycares

Ontario Ombudsman André Marin today called on the province to take urgent action to protect children in unlicensed daycares, after his latest investigation revealed systemic government ineptitude that has put them at risk for years.

April 30, 2014

30 April, 2014

Improve monitoring of potentially unsafe drivers: Ombudsman. Province agrees to 19 recommendations to deal with medical conditions

TORONTO (April 30, 2014) – Ontario Ombudsman André Marin today urged the province to ensure safer roads by fixing numerous flaws in its systems for monitoring drivers with potentially dangerous medical conditions.

July 15, 2013

15 July, 2013

Ontario Ombudsman to investigate monitoring of unlicensed daycares

TORONTO (July 15, 2013) – Ontario Ombudsman André Marin today announced he will conduct a systemic investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.

June 20, 2013

20 June, 2013

Ontario correctional officers should see report as a chance to improve working conditions: Ombudsman

(TORONTO – June 20, 2013)  In his latest report, released on June 11, Ontario Ombudsman André Marin revealed systemic problems with the Ministry of Community Safety and Correctional Services’ treatment of the use of excessive force in correctional institutions, which he said are troubled by a pervasive “code of silence” that has been festering for years.

June 11, 2013

11 June, 2013

Ontario must crack “code of silence” among correctional officers involved in use of excessive force: Ombudsman

(TORONTO – June 11, 2013)  Ontario Ombudsman André Marin today called on the Ministry of Community Safety and Correctional Services to crack the pervasive “code of silence” under which some guards in the province’s correctional institutions use excessive force against inmates and conspire to cover it up.

October 24, 2012

24 October, 2012

Ontario and OPP failing to support police officers affected by operational stress injuries: Ombudsman

Ontario Ombudsman André Marin today called on the Ontario Provincial Police (OPP) and the Ministry of Community Safety and Correctional Services to take concrete action to support police officers across the province who suffer from post-traumatic stress disorder, risk of suicide and other forms of operational stress injuries.

March 20, 2012

20 March, 2012

Ombudsman to investigate whether government monitoring of hypoglycemic drivers is protecting public

TORONTO (March 20, 2012) – The Ombudsman is investigating whether the Ministry of Transportation's monitoring of drivers with uncontrolled hypoglycemia is adequately protecting the public.

December 14, 2011

14 December, 2011

Government failing to support police watchdog: Ombudsman

TORONTO (December 14, 2011) - Ontario Ombudsman André Marin today renewed his call for effective legislation to support the province’s police watchdog, after his latest investigation found the responsible ministry has actively undermined it.

August 16, 2011

16 August, 2011

Ombudsman to investigate handling of excessive force in Ontario jails

TORONTO (August 16, 2011) – Ontario Ombudsman André Marin today announced a systemic investigation into how the province deals with the use of excessive force against inmates by Ontario jail guards, sparked by numerous complaints that such incidents are being covered up or ignored.

March 31, 2011

31 March, 2011

Ombudsman to investigate OPP handling of stress injuries

TORONTO (March 31, 2011) – Ontario Ombudsman André Marin today announced he is launching an investigation into how the Ontario Provincial Police (OPP) deals administratively with operational stress injuries (OSI) among its members.  He will also investigate the Ministry of Community Safety and Correctional Services’ administrative processes relating to OSI in police services across Ontario.

February 23, 2011

23 February, 2011

Ombudsman releases information on G20-related police complaints

TORONTO (February 23, 2011) – Ontario Ombudsman André Marin today released information on 112 complaints received by his Office about police conduct during the June 2010 G20 summit in Toronto. The information, requested by the Ontario Independent Police Review Director (OIPRD) in the course of its ongoing investigations, was also tabled in the Legislature and posted on the Ombudsman’s website.

December 9, 2010

9 December, 2010

Ontario Ombudsman statement on G20 arrests and detentions

Ontario Ombudsman André Marin today issued a brief additional statement about his special report Caught in the Act.  The statement addresses issues and questions surrounding the use of police powers granted by the province’s enactment of Regulation 233/10 under the Public Works Protection Act.

December 7, 2010

7 December, 2010

Ombudsman finds G20 regulation of “dubious legality”; Citizens unfairly trapped by secret expansion of police powers

The Ministry of Community Safety and Correctional Services quietly promoted the use of a likely illegal regulation to grant police “extravagant” powers on the eve of the G20 summit, Ontario Ombudsman André Marin says in his latest report, released today.

August 10, 2010

10 August, 2010

Ombudsman finds Hamilton-Niagara region LHIN’s “clandestine” meetings illegal; urges province to increase transparency of all LHINs

Ontario Ombudsman André Marin today released the results of his latest special investigation, calling on the province to improve the accountability and transparency of Local Health Integration Networks (LHINs) across the province.

November 29, 2009

29 November, 2009

Ontario uncaps Avastin funding in wake of Ombudsman probe

Ontario Ombudsman André Marin today welcomed the province’s announcement that it will uncap the funding of Avastin for colorectal cancer patients.  Mr. Marin recommended that the “absurd and indefensible” cap be lifted two months ago in his report, A Vast Injustice.

October 1, 2009

1 October, 2009

Statement by Ontario Ombudsman André Marin on Avastin funding

Yesterday, I issued A Vast Injustice, a report on my investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients.  The basic premise of my report is that although the Ministry is entitled to consider cost in deciding whether to fund a cancer drug such as Avastin, any limit on the duration of funding should be supported by sound medical evidence.

September 30, 2009

30 September, 2009

Ministry decision to restrict cancer drug “verges on cruelty” - Ombudsman finds cap on Avastin funding unreasonable and wrong

The Ontario government’s funding cutoff for patients taking the cancer drug Avastin is unreasonable, wrong and “verges on cruelty,” Ontario Ombudsman André Marin’s latest investigation has found.

August 25, 2009

25 August, 2009

Ontario Ombudsman urges stricter controls on colleges: Cambrian left students unqualified; Ministry “abdicated responsibility”

Ontario Ombudsman André Marin today issued a strong back-to-school warning to the provincial government to keep a closer eye on colleges, to ensure students are getting the education they pay for.

July 14, 2009

14 July, 2009

Ontario Ombudsman calls on government to better protect students: Ministry incompetence led to private career college “disaster”

Ontario Ombudsman André Marin today urged the province’s Ministry of Training, Colleges and Universities to get tougher on unscrupulous private career colleges. His latest special report, Too Cool For School, outlines the “unmitigated disaster” of Bestech Academy, an unregistered, illegal operation which the Ministry tolerated for more than two years – while actually paying for several students to attend classes there, and subsequently even hiring its president to work in the Ministry.

June 4, 2009

4 June, 2009

Ombudsman to investigate Ontario’s limited funding of cancer drug

Ontario Ombudsman André Marin has launched an investigation into the provincial Ministry of Health and Long-Term Care’s funding of Avastin, a drug for colon cancer patients.  The province’s funding of Avastin is limited to 16 two-week cycles, regardless of patient response to the treatment.  The Ombudsman is investigating whether the Ministry’s decision to limit funding in this way was informed and reasonable.

April 29, 2009

29 April, 2009

Ombudsman finds closed Oshawa meeting illegally involved lobbying, not just ‘education’

Ontario Ombudsman André Marin has found a city of Oshawa committee met inappropriately behind closed doors with a private business in a “lobbying” session that was supposed to be for “education and training” purposes only.  “This is the very type of conduct that municipalities should scrupulously avoid occurring in a closed committee meeting,” he says in his report, The ABCs of Education and Training. 

April 27, 2009

27 April, 2009

Ontario Ombudsman censures Oshawa for "pirating" report

Ontario Ombudsman André Marin today tabled a report signalling to municipalities that they must respect the law when they engage the services of his office.  In his report, Pirating our Property, the Ombudsman found the city of Oshawa’s failure to co-operate with his office to be contrary to law.

March 24, 2009

24 March, 2009

Ombudsman to investigate Hamilton/Niagara-area LHIN

Ontario Ombudsman André Marin announced today he is launching an investigation into the decision-making process of the Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN), including its approach to its mandate of “community engagement” when it deals with proposals for the restructuring of health services.

January 8, 2009

8 January, 2009

Ombudsman to investigate oversight of Bestech Academy

Ombudsman André Marin today announced an investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy, a private vocational college in Stoney Creek. 

September 30, 2008

30 September, 2008

Special Investigations Unit must dispel “toothless tiger” image: Ombudsman investigation finds culture of complacency at SIU

Ontario’s system of police oversight has failed to live up to its promise due to a “complacent” culture and a lack of rigour in ensuring police follow the rules, Ontario Ombudsman André Marin says in his latest special report, released today.

June 3, 2008

3 June, 2008

Ombudsman calls for clarity on new home warranty program

Ontario Ombudsman André Marin today called on the Ministry of Government and Consumer Services to clarify its relationship with Tarion Warranty Corp. in its communications with new homeowners and the general public.

May 23, 2008

23 May, 2008

Ombudsman to investigate closed meetings in Oshawa

Ontario Ombudsman André Marin served notice to the mayor and council of the City of Oshawa this week that he is investigating a complaint about closed meetings held by city council.

February 26, 2008

26 February, 2008

Ombudsman calls for new law to avert legal aid “fiascos”

Ontario Ombudsman André Marin today called on the province to change the law to prevent further legal aid fiascos like the Richard Wills murder case – and to take whatever steps possible to recover some of the $1.1 million it cost taxpayers. He warned that the situation is not beyond repetition if things are left the way they are.

June 7, 2007

7 June, 2007

Ontario Ombudsman to Investigate Special Investigations Unit

Ontario Ombudsman André Marin today announced the launch of a systemic investigation into the province’s Special Investigations Unit (SIU). The SIU is the civilian agency responsible for probing police actions involving serious injury or death of members of the public. The SIU reports to the Ministry of the Attorney General.

March 26, 2007

26 March, 2007

Ombudsman urges regulation of lotteries to restore trust, Province and OLG vow to act on recommendations

Ontario Ombudsman André Marin today called on the provincial government to regulate its lottery system as it does other gaming activities, in the wake of his office’s special investigation into the problem of “insider” theft and fraud involving Ontario Lottery and Gaming Corporation ticket retailers.

February 27, 2007

27 February, 2007

Ombudsman finds Ontario broke its promise to crime victims, Ministry of Attorney General acting contrary to law

Ontario’s compensation system for crime victims is hurting the very people it is supposed to help, Ombudsman André Marin says in his report released today, Adding Insult to Injury.

August 9, 2006

9 August, 2006

Ontario’s Family Responsibility Office dropped the ball in collecting delinquent child support

In his most recent report titled, “Its All in the Name,” Ontario’s Ombudsman André Marin found that the Ontario Family Responsibility Office needs to accept greater responsibility for ensuring that the rights of Ontario’s Families are protected in the enforcement of support orders.

May 31, 2006

31 May, 2006

Ontario’s most vulnerable are losing out

Ontario’s disabled have lost out on disability benefits to the tune of at least $6 million, as a result of delays in processing their applications for support by the Ministry of Community and Social Services’ Ontario Disability Support Program and the impact of a provincial regulation, which limited retroactive benefit payments to four months. “Thousands of Ontario’s most vulnerable citizens have become losers in a cruelly insensitive and intensely bureaucratic waiting game” Mr. Marin notes in his latest report titled “Losing the Waiting Game.”

March 28, 2006

28 March, 2006

MPAC in credibility crisis

The Municipal Property Assessment Corporation (MPAC) is experiencing a crisis of credibility and must take real and concrete steps to improve public confidence in the assessment system, Ombudsman André Marin said at a press conference announcing the release of his report on the investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at MPAC.

September 1, 2005

1 September, 2005

Ombudsman finds Ministry bound by its own red tape

Bureaucratic obfuscation, errors, excuses and omissions are just some of the criticisms Ombudsman André Marin leveled at officials at the Ministry of Health and Long-Term Care in his report titled, "From Hope to Despair".

April 25, 2005

25 April, 2005

Children with severe disabilities focus of Ombudsman’s first Special Investigation

The Ombudsman of Ontario, André Marin, announced the  launch of a new special Ombudsman response team and its first major investigation at a press conference held earlier today.