In his year-end message, reviewing his office’s work in 2018, Ontario Ombudsman Paul Dubé notes that historic changes will make the next year even more remarkable.
 

New legislation transfers jurisdiction over child protection system and French language services.

Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service.

Ontario Ombudsman Paul Dubé today called on the Ministry of Transportation to overhaul the way it notifies drivers whose licences are suspended for unpaid fines – a process his investigation found to be unreasonable, unjust and wrong.

Ontario Ombudsman Paul Dubé has directed staff to assess new complaints and issues related to suicides and operational stress injuries among Ontario Provincial Police officers, to determine whether or not a follow-up investigation is warranted.

Ontario Ombudsman Paul Dubé today announced he will conduct a formal investigation into matters related to the hiring of the Regional Municipality of Niagara’s Chief Administrative Officer (CAO).

Ontario Ombudsman Paul Dubé today called on the Regional Municipality of Niagara to apologize publicly to a local journalist and a citizen blogger for seizing their property and ejecting them from a council meeting last December. The region’s actions were unreasonable, unjust, wrong and contrary to law, Mr. Dubé’s investigation found.
 

Ontario Ombudsman Paul Dubé today cited improvements in accountability and bureaucratic leadership in several public sector bodies as a measure of how independent offices like his can make public services better.

For the second straight year, Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.

Ontario Ombudsman Paul Dubé today announced an investigation into how the province oversees patient complaints and incident reports about ambulance services.

Ontario Ombudsman Paul Dubé today called on the Township of St. Clair to apologize to a resident for surprising her with a bill for $11,700.63 in by-law enforcement expenses that it had no legal authority to charge.

Ontario Ombudsman Paul Dubé today welcomed a news release from the Ministry of Community Safety and Correctional Services, confirming it is taking steps to transform how police use force across the province, as he recommended in a 2016 report.

Ontario Ombudsman Paul Dubé today flagged several gaps in the province’s proposed new policing legislation, warning that they could undermine its promise of stronger civilian oversight of police.

Ontario Ombudsman Paul Dubé today welcomed new legislation that promises to incorporate many of his recommendations to reform correctional services in the province, particularly the placement and monitoring of inmates in solitary confinement -- officially known as segregation.