Bureaucratic brake

A senior complained that after he sent a medical report to the Ministry as required for his driver’s licence, he was told it could not be found and he would have to submit it again. In the interim, they suspended his licence, saying it would take four weeks for the form to be processed. Ombudsman staff pointed out to the Ministry that the man did not have access to public transit and needed his licence to get groceries and medications. Given the impact on the man, the Ministry agreed to review his medical report immediately, and his licence was reinstated the next day.

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