Lost and found

We referred a man to the right internal complaint mechanism at the Office of the Children’s Lawyer so he could voice concerns about delays in receiving documents and in setting his court date, all of which resulted in added legal costs for him. We spoke with staff at the Office of the Children’s Lawyer who acknowledged their mistake in losing track of the man’s court date until the last minute, and provided him with information on how to file a complaint. They also made changes to their processes to ensure similar errors are averted.

Read about how we helped other people in our Selected cases.