ATTENTION – PHONE LINE CLOSED – TUESDAY, SEPTEMBER 16 : Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 16 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A man contacted us after getting no response to a complaint about his local Chief Building Official.
A man contacted us after getting no response to a complaint about his local Chief Building Official. Under the Building Code Act, municipalities are required to have a code of conduct for building officials and inspectors, and process for enforcement, but this municipality did not have a code of conduct in place. After we raised this requirement with the municipality, it developed and posted a code of conduct on its website, along with a complaint process and contact information.
