Coming up empty

A cannabis purchaser received a delivery from the OCS that turned out to be an empty box. OCS officials told him he could place a new order without charge, but he would first have to print out a return shipping label, attach it to the empty box, and send it back to them. Faced with the absurdity of having to return an empty box for a refund, he complained to our Office. After Ombudsman staff made inquiries, the OCS expedited his replacement order, without requiring him to return the original box.

Read about how we helped other people in our Selected cases.