Website faux pas

A French-speaking woman sought our help after she encountered difficulties with the website of the Psychiatric Patient Advocate Office. Not only was the French version of the site not equivalent to the English version, it also had sections in English.

We contacted the manager of the organization, who was not aware of the inconsistencies. He promised that the amended French content would be online quickly. The issue was resolved in less than 48 hours, to the benefit of all francophone visitors to the site.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.