Errors identified

In February 2021, the government launched an online consultation to get ideas and feedback on its plan to introduce a digital ID (digital identification). The goal of the program is to make it easy and completely secure for individuals and businesses in Ontario to prove their identity online. A person contacted us to let us know that the consultation questionnaire contained translation errors.

After examining the questionnaire and making the same observation, we worked with the Treasury Board to understand the translation process used. Following our intervention, corrections were made to the French version of the survey.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.