For service in French, dial OO
A Francophone student seeking information about scholarships via the Ontario Student Assistance Program (OSAP) contacted us when he discovered there was no option to select services in French in the automated phone system of the OSAP department he called.
A Francophone student seeking information about scholarships via the Ontario Student Assistance Program (OSAP) contacted us when he discovered there was no option to select services in French in the automated phone system of the OSAP department he called. Our French Language Services Unit raised the matter with the Ministry of Colleges and Universities, which ensured the message was changed to include an option for service in French. We also confirmed that there would be French-speaking staff available to respond to calls.
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.