No surrender

A driver complained to us after he was told the Ministry had no record of the licence he had surrendered to them 30 days earlier. Drivers whose licences are suspended because of demerit points are required to surrender them in person at ServiceOntario centres or mail them to the Ministry. However, in this case, the man did so at a DriveTest centre, and it was not until he went to ServiceOntario a month later to reinstate his licence that he learned there was a problem. We made inquiries with Ministry officials, who confirmed that DriveTest staff should not have taken the man’s licence. They ensured he could reinstate his licence without delay, and asked DriveTest to instruct staff on the relevant policy for such situations.

Read about how we helped other people in our Selected cases.