A helping hand

A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather.

She told us that she didn’t feel safe returning there without the support of her Children’s Aid Society worker, but she complained that her worker wasn’t prioritizing getting her belongings back. She added she had to borrow a school uniform and did not have access to her homework.

We spoke with the youth’s worker, who committed to accompanying the youth to her former home at a specified time and date. We later followed up with the youth, who told us she was able to retrieve her possessions and felt relieved.

Our Children and Youth Unit staff will listen, review concerns about the experiences and services provided to young people by the child welfare system, and help find solutions. If we can’t help directly, we will refer you to someone who can. Contact us.

Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
Read about how we helped other people in our Selected cases.