Errant pass

A woman sought our help after she purchased an annual Ontario Parks pass by mistake – she had meant to buy a Parks Canada pass (for national parks) instead. Her request for a refund was initially turned down but after we put her in touch with a more senior official at the Ministry of the Environment, Conservation and Parks, she was able to explain the situation and was reimbursed $112 for the pass.

Read about how we helped other people in our Selected cases.