ID help

A 14-year-old needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns. The youth looked to his CAS worker for support because he was unable to get his identification documents from his mother. When he didn’t hear back from the worker in more than two weeks, he contacted our Office. We spoke to the youth’s worker, who said he would have to write an “advocacy letter” on the youth’s behalf, then take him to a nearby ServiceOntario centre to obtain the ID. We asked him to schedule this, which he did, and the youth received his new temporary ID within three days.

Our Children and Youth Unit staff will listen, review concerns about the experiences and services provided to young people by the child welfare system, and help find solutions. If we can’t help directly, we will refer you to someone who can. Contact us.

Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
Read about how we helped other people in our Selected cases.