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We received a complaint from a Francophone who contacted the Ministry of Finance regarding provincial property taxes in an unorganized territory in Northern Ontario. He said he had to wait on the phone for about an hour before he could reach a bilingual agent. After this call, the man tried to call back in English and got an answer within a few minutes. We raised the issue with the Ministry of Finance, and they explained that the long wait for services in French was caused by an employee who had not properly disconnected from the phone system. The employee was reminded of the procedures to follow. The Ministry also committed to hiring a second full-time bilingual agent.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.