Slow-speed cheque

A man contacted our Office after waiting almost two years for the Ministry of Transportation to return a $5,000 security deposit. He had arranged a special permit from the Ministry to build a fence along a section of provincial highway near his property. The deposit was a Ministry requirement – once the fence was completed and inspected by the Ministry, it would be returned. The fence had since been built and inspected, but the man had not heard back about retrieving his security deposit. We raised his case with Ministry officials who conceded the delay was related to the pandemic and staff working remotely. They made special arrangements for staff to go to the office and process the man’s cheque.

Read about how we helped other people in our Selected cases.