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A woman applied for a replacement birth certificate for her adult son, who has a disability, but her request was cancelled because her ex-husband had also applied for a birth certificate for him (ServiceOntario does not permit individuals to have two birth certificates). She then tried to apply for a different type of birth certificate, but was given conflicting information about the process. We contacted staff at the Registrar General’s office, who confirmed that the woman was given incorrect instructions, and that they would send her a copy of the birth certificate she requested.

Read about how we helped other people in our Selected cases.