Fairer treatment

A Francophone teen at a secure treatment centre run by a designated organization was having trouble accessing services in French, including in the classroom. He had made many written and oral requests to be transferred to the bilingual wing of the centre, but they were all refused. We approached the centre and the Ministry of Children, Community and Social Services about the issue.

RESULT: The teen was able to have a frank conversation with the centre’s management and he appreciated being heard. He now knows which staff members are bilingual, so he can have access to better communication, and he is back in a French classroom where he can continue his studies.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.