Our voices matter too

A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs. The goal of the survey was to collect information about the effectiveness of compliance review and quality assessment processes for emergency management programs. The purpose of this initiative was to follow up on recommendations made by the Auditor General of Ontario. We brought the matter to the attention of Emergency Management Ontario (EMO), which reports to the Treasury Board Secretariat.

RESULT: EMO quickly rectified the situation, translating the survey and sharing it online with Francophone participants within 72 hours of the English survey being shared. EMO sent a second invitation to participate in the survey in French and English to all 444 municipal governments in the province.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.