Time to reconsider

A college student in an online learning program sought our help after he lost access to one of his courses. He complained that there wasn’t sufficient warning that there was a time limit to complete the course. The college pointed to its fine print, which explained the time limit, and told the student he would have to take the course again at full cost. However, after we spoke with college officials, it offered the student an extension to finish his course, and made changes to more clearly identify the time limit on its pre-registration and registration webpages.

Read about how we helped other people in our Selected cases.