Zone change

A Franco-Torontonian contacted us to say that the web page for the “Tow Zone” pilot program operated by the Ministry of Transportation showed stickers in English only on the vehicles of authorized towing companies. The page also encouraged visitors to send messages to a unilingual English email address: “TowZonePilot@ontario.ca.”

RESULT: We contacted the Ministry about both issues. The English email address was replaced with a hyperlink in the French text and the Ministry changed the sticker to replace “Tow Zone Pilot” with a textless image and had these new stickers installed on all authorized tow trucks.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.