2024

A transgender inmate contacted our Office after she was involved in an altercation with correctional officers.

We received complaints from a group of 10 inmates, all women, that they were strip searched by correctional officers in their unit, in view of one another.

We received complaints from two inmates at the same facility, alleging they had been sexually assaulted.

A business owner complained to us after his municipality informed him that a set of stairs on the back of his building encroached on municipal property.

We were contacted by the leaseholder of Crown land that included ski trails and a drainage system that had previously been installed by his municipality.

A homeowner reached out to us when the land around her home was rezoned from agricultural to industrial.

A woman who could not pay her property taxes due to financial hardship sought our help after her municipality refused her request to cancel her debt.

A group of 50 students at a university reached out to our Office for help after they all failed the same course.

A student sought our help after his college told him he would have to retake a trade course he had already effectively completed, which would delay his graduation and the full-time employment he had arranged.

An international student at a college of applied arts and technology requested a tuition refund when he decided to leave his program and return home to India.

A woman who had been living outside of Canada for 15 years sought our help in obtaining more than $25,000 in child support through the Family Responsibility Office (FRO).

A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.

A woman had her ODSP application denied after a year of waiting.

A father in crisis sought our help to find services and supported living for his son, a 15-year-old with complex special needs.

After giving a presentation at a group home, our staff were conducting private conversations with the residents, as we normally do.

Issues: Children’s aid society; Group home; Quality of care; Rights (Good care)

A young person in a youth justice centre complained to us that he was being routinely strip-searched by staff after every visit he had with his lawyer.

Issues: Youth justice facility; Rights (Safety)

Three months after he turned 18, a young man told us he had been forced to rely on social assistance because he had never been registered for “Ready, Set, Go” funding, which supports young people transitioning out of care.

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA)

A staff member from a youth residence contacted us, concerned that a youth with special needs and physical disabilities wasn’t receiving adequate support, such as grab bars in the shower and railings on porch stairs.

Issues: Duty to report; Disability; Rights (Identity)

A woman contacted us in frustration over delays and a lack of communication from the Office of the Public Guardian and Trustee (OPGT) regarding a deceased relative who had been an OPGT client.

A woman complained to us that her friend, who was a client of the Office of the Public Guardian and Trustee (OPGT), was struggling to pay for her day-to-day expenses with the weekly $50 the OPGT provided.

A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB).

A woman called us for help on the morning that she, her partner and three children were being evicted.

A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more.

A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated.

A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle.

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.

A woman reached out to us after contacting the Ministry of Long-Term Care’s Action Line with concerns about her mother’s death in a long-term care home.

A woman whose daughter had to have an emergency root canal procedure – at a cost of $700 – sought our help in obtaining coverage through Healthy Smiles Ontario, a provincial program that covers dental care for eligible children and youth who are 17 and under.

A low-income senior complained that her utility provider had been incorrectly applying her Ontario Electricity Support Program credit to her water bill for more than five years.

A woman whose medical condition makes her reliant on an electric wheelchair, bed and lift was facing having her hydro disconnected because of an outstanding bill of $15,000.

A landlord complained to us that his municipality had put his tenant’s unpaid water and wastewater charges on his property tax bill, without notifying him in advance.

A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI).

We heard from a man who was waiting for a new long-form birth certificate for his son.

A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction.