Appeal to reason

A woman had her ODSP application denied after a year of waiting. Her daughter then submitted documents multiple times for an appeal of the decision, but was told the appeal wasn’t processed because she didn’t include specific information in the body of her email. When she sent yet another email requesting an appeal, it was denied, and she reached out to us for help.

RESULT: We followed up with an ODSP manager, who reviewed the file. The manager explained that the woman’s original caseworker had gone on leave, causing delays, but their review determined that she did indeed qualify for ODSP benefits. The woman and her daughter were very grateful for our help.