Helpful information

An international student at a college of applied arts and technology requested a tuition refund when he decided to leave his program and return home to India. The college told him he had missed its deadline to withdraw and receive a refund. He asked our Office for help, saying the financial consequences were affecting his mental health.

RESULT: Although our review found the college had properly followed its refund policy – which we explained to the student – we also sent him information about free mental health resources that he could access in India. Several months later, he contacted us to say he was doing much better, and thanked us for taking the time to share information about the college’s policy and the mental health resources.

Read about how we helped other people in our Selected cases.