Language support

The Ontario Autism Program, administered by the Ministry of Children, Community and Social Services, offers support to families of children and youth on the autism spectrum.

A Francophone parent of a child with autism complained to us that the program communicated with them in English, both orally and in writing, even though the parent identified French as their preferred language.

RESULT: As a result of our intervention, the Francophone parent’s language preference was correctly recorded in their file with the Ontario Autism Program. In addition, a bilingual care co-ordinator was assigned to the family, and all letters sent to the Francophone parent are now either in French or bilingual.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.