One fare, two languages

While riding the Viva Blue bus line, operated by York Region Transit (YRT) between Newmarket and Toronto, a Francophone woman noticed that a Metrolinx brochure available in the bus was in English only. The brochure offered information about the new One Fare Program.

RESULT: We contacted Metrolinx, which told us that a French version of the brochure existed but had not been distributed. Shortly thereafter, Metrolinx replaced the unilingual version of the brochure with a bilingual one. Metrolinx told us it would henceforth print bilingual versions of all its marketing materials, including postcards and brochures.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.