Powerful help

A woman whose medical condition makes her reliant on an electric wheelchair, bed and lift was facing having her hydro disconnected because of an outstanding bill of $15,000.

A woman whose medical condition makes her reliant on an electric wheelchair, bed and lift was facing having her hydro disconnected because of an outstanding bill of $15,000. Given her vulnerable situation, we prioritized her case, working closely with the hydro company.

RESULT: The company arranged for a manager to assist the woman with applying for a payment program for customers with medical issues, and Ombudsman staff provided her with referrals to other energy credit programs.