Pricey blunder

ATTENTION – PHONE LINE CLOSED – TUESDAY, SEPTEMBER 16 : Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 16 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.

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A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.

RESULT: After our intervention, the manager reviewing the file discovered the woman’s caseworker had made a mistake in calculating her benefits. The woman’s entire entitlement was re-evaluated, and officials at the ODSP determined she was eligible for assistance during the period her benefits had been suspended. She was provided with more than $10,000 in retroactive benefits, and the ODSP apologized for the mistake.

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